Business Problems Solved

• Increased sales through telemarketing operations
• Reduce time wasted in dialling and dealing with unsuccessful calls
• Improve the response of the call centre to meet changing business requirements

The system automatically retrieves and dials the next phone number from the database at the moment the call centre agent needs another call. This automation dramatically improves call rates, by detecting:

Unanswered calls

answering machines;

disconnected numbers; and

busy numbers.

Centralised management and monitoring

The Supervisor Monitor ensures that call centre team leaders can immediately see the progress of current campaigns. Supervisors can drill down to gain accurate information on the performance of each staff member.

"I can see at a glance, how many calls have been taken, the number of times a staff member has clicked not ready, the amount of time they've had to wait for a call, and the time taken on each call- it's almost endless" Is a typical comment.

"Importantly, the Supervisor Monitor gives me the tools I need to fine tune the CallSys PD behaviour. If, for example, I see that our people are left idle for too long between calls, I can instantly increase the amount of phone numbers being dialled. Similarly, I'm able to allocate a higher number of calls to more experienced lead generators and reduce the number for those who may be new to the company." This is a typical reaction to the new insight call centre managers receive.