Inbound Customer Contact Centre

Managing the quality of customer service provided by your contact centre is critical to your organisation's success.

Without the right tools, it's difficult to know what's going on and how to respond.

CallSys Customer Contact System (CCS) makes managing customer contact simple.

Skill Based Routing

Skills Based Routing achieves the best possible customer service
by using your business rules to select the most appropriate staff memeber every time.

Multi-media email and phone call blending

Handles emails with the same managed service levels that you apply to phone calls.
Responding to emails in a timely manner becomes a team responsibility.

Real-time Management

Supervisor Monitor drives the supervisor's view of the system activity in a familiar Windows manner.
Supervisors can change queue and agents, as well as drill down to track performance in real time or historically.
Supervisor Monitor measures every event in the contact centre.